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Privacy Policy for CNS Appliance Repair Service

Effective Date: October 26, 2026

Thank you for choosing CNS Appliance Repair Service of Oklahoma City, OK (“we,” “us,” or “our”). We are committed to protecting your privacy and handling your information with care. This Privacy Policy describes how we collect, use, and share personal information you provide to us via our website (https://www.cnsrepairservice.com) or in scheduling services, as well as your rights regarding that information.

1. Information We Collect

When you schedule a repair appointment or contact us, we may collect the following personal information:

  • Full name

  • Phone number

  • Email address

  • Street address / service address

We may also collect details about your appliance (brand, model and serial number, photos, and a description of the problem) and records of payments for completed work. We collect this information directly from you when you fill out booking forms, contact forms, or otherwise communicate with us about a repair service.

2. How We Use Your Information

We use your personal information exclusively for purposes related to your appliance repair service. Specifically, we use it to:

  • Schedule, confirm, or reschedule your service appointments

  • Communicate status updates and repair progress

  • Provide customer support concerning your current service

  • Send follow-up messages related to the repair you requested

We do not use your personal information for unrelated marketing or unsolicited offers.

3. Information Sharing & Disclosure

We take your privacy seriously. We do not sell, rent, or lease your personal information to third parties. We share your information only as needed to complete your service: with our technicians; with trusted service providers that help us run our business (such as scheduling, phone and text messaging, payment processing, and website hosting), who may use it only to provide those services to us; with appliance manufacturers and parts suppliers when needed to process a warranty claim or order parts for your repair; and when required by law.

SMS consent is not shared with third parties or affiliates.

4. SMS / Text Messaging Communications

By providing your phone number, you consent to receive SMS or text messages related to your scheduled appointment(s) or repair service updates. These messages are only sent in connection with your active service request. Message frequency varies based on your service. Message and data rates may apply. Reply HELP for help.

You may opt out of SMS communications at any time by replying “STOP” or contacting us directly.
SMS consent is not shared with third parties.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Only authorized personnel who need access to your information for business purposes are granted such access. Card payments are handled by a secure third-party payment processor; we do not store full credit card numbers.

6. Your Rights

You have the right to:

  • Request a copy of the personal information we hold about you

  • Request correction of any inaccurate or incomplete information

  • Request deletion or removal of your personal information (where legally allowed)

To make any of these requests, please contact us via the information below.

7. Additional Information

  • Cookies & analytics: Our website is hosted by Wix and uses cookies and similar tools to keep the site working and to understand how visitors use it. You can control cookies through your browser settings.

  • Data retention: We keep service and payment records only as long as needed to provide service, honor warranties, and meet tax and legal requirements, then securely dispose of them.

  • Children’s privacy: Our services are intended for adults. We do not knowingly collect information from children under 13.

8. Contact Information

We may update this Privacy Policy from time to time; the current version will always be posted on this page with its effective date. If you have any questions or concerns about our Privacy Policy or how we handle your data, please contact us: CNS Appliance Repair Service, Oklahoma City, OK · (405) 464-1191 · CNSApplianceRepair@GMail.com

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